Managing the Software Test Oranization (CTM #4) or(CSTP Elective) or (CSTAS Elective)

This tutorial covers area 4 of the Test Management Body of Knowledge (TMBOK) required for the Certified Test Manager (CTM) certification. This tutorial also counts as an elective towards the requirements of the Certified Software Test Professional certification.

For cost and cities where this course might be offered, check our Public Training Schedule.To bring this course to your test team at your location, contact our Education and Professionals Services Group.

Concepts

Managing software test organization is similar to holding three watermelons at once: you need to attend to its needs as a functional unit within a company, provide consistent high-level level of services and be flexible enough to accommodate changing technologies as well as the project-based nature of modern software development. How do you hold three watermelons? You learn to juggle them. The course will go through the considerations important in establishing a responsive and sustainable test organization. It will review the essential role of the testing function within a company and the expectations from different stakeholders. Then we will proceed to specific components of the testing department: processes and procedures, tools and - the central one - human resources. We will discuss training and career development, team building and retention and compensation planning. At the end, the course will touch upon ways to improve the testing organization.

Participants will learn:

• How to establish an effective testing organization
• What infrastructure testing organization needs
• How to find, train and retain the right people
• How to make testing organization more efficient

Outline <

• Testing organization - essential roles
• Establishing Software Test Organization
  • Needs and constraints
  • Environment
    • Stakeholders
    • Organizational culture
    • Processes
    • Technologies
    • Tools
    • Geography
  • Infrastructure
    • Processes and procedures
    • Tools
    • People
• Managing Test Organization
  • Your people
    • Staffing and hiring
    • Training and career development
    • Assignment to tasks and projects
  • Organizational structure
    • Testing as part of the organization
    • Reporting structure: ideal and not-so-ideal
  • Project structure
    • Incorporating testing into project plans
    • Scope changes and their impact
• Measurement
  • Measuring product quality
  • Measuring testing performance
  • Reporting
• The ethics of testing
• Money matters
  • Budgeting
  • Compensation
  • Planning
  • Negotiating
  • Justifying
• The road ahead
  • Metrics for improvement
  • Introducing change
  • The Holy Grail: Improving Testing Organization