This tutorial covers the Elective area of the Test Management Body of Knowledge (TMBOK) required for the Certified Test Manager (CTM) certification. This tutorial also covers the Elective area of the Certified Software Test Professional requirements.

For cost and cities where this course might be offered, check our Public Training Schedule.To bring this course to your test team at your location, contact our Education and Professionals Services Group.

At the end of this tutorial you will know the basic steps of building, maintaining and continuously improving the QA function. You will know how to assess your present situation and determine the specific needs of your IT department and its leaders, project managers and internal customer managers. You will know what the standard Quality Assurance, Quality Control and Quality Improvement practices are and when and how to use them. You will understand how to apply the quality principles, use the standard quality resources and develop a successful strategic plan. Of equal importance, you will learn how to speak the languages of your key stakeholders and present a persuasive case for implementing QA.