This tutorial covers area 4 of the Test Management Body of Knowledge (TMBOK) required for the Certified Test Manager (CTM) certification. This tutorial also counts as an elective towards the requirements of the Certified Software Test Professional certification.
For cost and cities where this course might be offered, check our Public Training Schedule.To bring this course to your test team at your location, contact our Education and Professionals Services Group.
Let's face it. The challenges to software teams are increasing – less people, less time, technologies changing constantly and ever increasing business expectations are clearly the norms for today's teams. Nowhere is this more evident than within testing teams, since the pressure increases as we move down through the life-cycle.
This creates a tremendous leadership challenge for testing team managers, group leaders or anyone chartered with directing testing. However, there is a “good news” aspect to this challenge. The opportunity is ripe for effective test leaders to differentiate themselves and their teams as they meet and exceed organizational expectations. You just need tools and the will.
- How to build, motivate and lead great testing teams
- How to create impact driven communications on testing state
- How to properly plan and execute your teams evolution, growth and ability to meet project challenges
- How to handle some of the toughest “people” challenges facing good managers
- How to be agile and adaptable – learning to change with the organizational landscape
- Introduction
- Effectively Communicating Test “State” (Ensuring everyone understands your value proposition)
- Keys to effective communication (internal & external)
- What's different about communicating from a testing group?
- Dashboards, status reports, and project updates
- Verbal communication effectiveness – it matters
- Don't forget your defect reports
- Using the Operations Planning Process (Planning the future – collaboratively)
- Operations Planning – an “Annual Review” at the group level
- Budgeting – equipment, training, tools, automation, etc.
- Project workflow planning
- Planning for team development (roles, growth, training)
- Using collaborative planning workshops
- Hiring and Performance Management (Getting the most from your team)
- Setting up an effective hiring process
- Group interviewing techniques
- Making sound decisions
- Creating high impact teams by looking at complementary skills
- Coaching for performance – effective feedback, mentoring & coaching skills
- Handling the “Hidden” Bits (Exploring some of the more challenging aspects)
- The performance improvement process (PIPs)
- Making the hard call – you're fired
- Other options for performance problems
- How to manage group compensation – sending the right messages
- Handling confidentiality
- Handling politics
- Creating a Learning Organization (Adapting to constant change)
- Leading by example
- Hiring and staffing your team with “active” learners
- Designing a training strategy
- Leveraging all options for learning, it doesn't always have to cost a lot
- Wrap-up & Debrief
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